LiveAir Networks Recurring Electronic Payment Policy

Version 1, Published September 15, 2009

Due to rising costs in processing manual check payments, LiveAir Networks is implementing an automated electronic payment (AEP) requirement for all of our accounts with recurring billing.

“Automated Electronic Payment” includes any of the following:
· LiveAir-initiated bank draft (Electronic Funds Transfer or ACH)
· LiveAir-initiated automated credit or debit card payment
· Commercial EDI Direct Deposit-initiated credit (for commercial accounts only) that pay within the Net 15 window.
· Other Electronic Bill Pay solutions which direct deposit to LiveAir’s operating account.
 
Clients using "Electronic Bill Pay" from your bank: Currently, EBP systems from our local banks generate a paper check and mail the check to us, even though you pay the bank and initiate the payment electronically. LiveAir is working with these EBP system providers to get these paper checks moved to direct deposit. Due to the paper check being the responsibility of, and originated by your bill pay service, your bill pay service will be responsible for the non-electronic payment fee and LiveAir will appropriately invoice the service provider/check originator. You will not be personally liable for the charges incurred by your bill pay service provider.

New accounts establishing services after October 1 will be required to use AEP immediately.

Existing accounts will begin the invitation process to migrate to AEP beginning now. All existing accounts should be moved to AEP by January 1, or a Non-Electronic Payment Fee will be applied and due. (see tabs for details)

Download our Automated Electronic Payments form (PDF).

Return it to LiveAir Accounting one of 3 ways:
1. E-Mail a scan to accounting@liveair.net
2. Fax to 866-396-8990.
3. Mail to us: 1231 FM 153 Unit A, Smithville, TX 78957

For EFT/Bank Draft, please ensure you include (or scan or fax) a blank/voided check with your form.

Thank you for using AEP!

Frequently Asked Questions about AEP

1. How do I sign up for AEP?
a. Existing accounts must file an Electronic Payment Authorization form with our accounting department. New accounts are required to sign up for AEP at the point of contract.

2. Do I have to use a certain financial institution to participate in AEP?
a. Generally, no. Over 13,000 financial institutions in the United States are members of the ACH network and a very small number are unable to participate in ACH/AEP transactions. All of our local banks in the Smithville and Giddings areas are capable of ACH/AEP.

3. How is my bill paid each month?
a. Bills will be processed/settled on the 4th business day (plus or minus 2 business days) following the invoice date (or the first business day after the invoice date). LiveAir will instruct your authorized financial institution to deduct the amount due from your account and forward it electronically to LiveAir’s account.

4. How can I be sure a payment was deducted from my account?
a. The payment will be shown on your monthly account statement (bank or credit/debit statement).

5. Will I still receive an Invoice from LiveAir each month?
a. You will continue to receive an emailed invoice from LiveAir each month indicating the amount that will be settled via AEP.

6. What if the amount on the invoice is incorrect?
a. Contact our accounting department immediately
.
7. Can I stop payment?
a. Yes, simply notify your financial institution up to 3 days before the draft date. Some institutions may charge a fee for stop payment. You should also notify LiveAir of your stop payment, or a bounce/NSF fee may be applied to your account.

8. With Direct Payment, can LiveAir obtain confidential information about me?
a. No. Only the information on the authorization form you signed to begin Direct Payment is available to LiveAir. LiveAir does not have access to your account balance or any other information about you that is maintained by your financial institution.

9. Why must I send a voided check when I sign up for AEP via EFT?
a. LiveAir needs a check to obtain accurate information regarding the financial institution and customer account number in order to collect the payment electronically.

10. How do I make changes or stop my automatic electronic payment with LiveAir?
a. Contact our accounting department.

11. Can I continue paying by the year/6 months for my discount? Is AEP still required?
a. You may continue paying for blocks of 6 months or year at a time (accounts under $550/month only). When your current advance payment is up, your invoice will begin to show a balance due instead of a credit balance. Reply to the invoice to request a 6 month or 1 year payment to be processed and it will be settled in the next cycle to your authorized AEP method. We will not charge the $5 fee for accounts paying by the year if you choose to not use AEP.

12. Why is LiveAir requiring Automated Electronic Payments of accounts?
a. Our requirement of AEP is just another way for us to keep costs down and enables us to spend more money on network improvements to better the service for everyone. Our accounting processes and costs of processing manual check payments continues to rise every month, and moving to automated payments is the best way we have to combat rising administrative and overhead costs. It also compliments our “green” initiatives and furthers our push towards a completely paperless business. Furthermore, many clients have indicated to us that they prefer automatic, electronic payment mechanisms, so this is actually welcomed by most.

13. Can Vendors, Contractors, and Employees of LiveAir get direct deposit under AEP?
a. We will evaluate implementation of direct deposit in the future, but currently, we will continue to cut paper checks.

AEP Debit/Settlement Policy

LiveAir Networks offers 2 authorization scopes for Automated Electronic Payments.

The first, our required level of AEP, is for only Monthly Recurring charges. This level will only authorize us to debit contracted monthly services from your authorized payment method. Incidental invoices (service calls over included monthlys, no-fault events, new hardware/peripherals, etc.) must still be paid separately via check or manual payment mechanisms within the due date.

The second, our preferred level of AEP, is for all charges on your account. This level authorizes LiveAir to debit any and all charges on your billing account from your authorized payment method. This includes contracted monthly services, any service calls, new hardware/peripherals, etc.) No separate manual payments will be required with this method except in extenuating circumstances.

AEP settlements will be processed 4 business days AFTER the invoice date (or the first business day thereafter). For example, Thursday, October 1 invoices will be debited on Wednesday, October 7. (This settlement date may be plus or minus 2 business days at LiveAir’s discretion)

Non-Electronic Payment Fees
For monthly recurring contracts that choose not to file ACH or electronic payment information with us, and/or not to pay us via direct deposit within net 15 terms, we will begin charging a "Non-Electronic Payment Fee" of $5 per contract invoice, per month. This is in addition to any paper invoice fees incurred for paper billing if you do not receive your bill via e-mail. (Paper invoice fees are currently $3 per invoice.)

Clients using "Electronic Bill Pay" from your bank: Currently, EBP systems from our local banks generate a paper check and mail the check to us, even though you pay the bank and initiate the payment electronically. LiveAir is working with these EBP system providers to get these paper checks moved to direct deposit. Due to the paper check being the responsibility of, and originated by your bill pay service, your bill pay service will be responsible for the non-electronic payment fee and LiveAir will appropriately invoice the service provider/check originator. You will not be personally liable for the charges incurred by your bill pay service provider.

Non-Recurring/Incidental Invoice Authorizations
If you have elected to authorize “all charges incurred on my account” via AEP, we will automatically settle all incidental invoices to your authorized electronic payment method with no further action from you.

If you elect for your automatic authorization scope to be “Monthly Recurring Charges Only”, you may authorize an incidental payment via AEP by responding to the invoice email with a statement of such. If you do not wish to pay the incidental invoice via AEP, simply mail us a check or process a manual electronic payment online.

Policy Effective Date
This policy will go into full effect beginning on January 1, 2010. We will process a 30 day grace period over the month of December where you will see the fee with a complimentary credit on any non-electronically-paid invoices. You should begin filing your electronic payment authorizations now so that you are ready by the first of the year and do not incur any extra fees/charges.